United Add More EasyCheck-In

1st Apr 2003

United Airlines announced that it will deploy 300 additional EasyCheck-in units in more than 30 locations, making the service available to more customers at more airports.

In the coming months, United will also deploy EasyCheck-in units in Denver, CO—resulting in a major presence of EasyCheck-in at every United hub location—Ê as well as Orange County, CA; Portland, OR; San Jose, CA; Miami, FL; Honolulu, HI; Maui, HI; Philadelphia, PA; Phoenix, AZ; Orlando, FL; Dallas, TX; Atlanta, GA; Boise, ID, Indianapolis, IN and Kansas City, KS.
Most recently, United deployed 10 new EasyCheck-in units at LaGuardia Airport in New York on February 7, and 10 at Baltimore Washington International Airport on February 14.Ê

“To date, more than eight million United customers have used EasyCheck-in to quickly check-in for a flight, pick their seat assignments and obtain their boarding pass when traveling domestically with a United electronic ticket,” said Larry De Shon, Senior Vice President, Airport Operations. “Customer feedback has been overwhelmingly positive. EasyCheck-in allows our airport employees to offer more personalized service in front of the ticket counter and focus on more complex transactions.”

In addition, UnitedÊ announced a new functionality to its United EasyCheck-in self-serve units, making it easier than ever for customers to rebook themselves on the most convenient flights on their day of travel, and allowing them to speed through the check-in process. The new Flight Change option allows customers to standby for an earlier flight or to confirm travel on a different flight on the same day they are ticketed for travel, as long as they are holding electronic tickets that allow standby and changes without any additional fees.

“At United, we’re committed to offering our customers a fast, easy alternative with our EasyCheck-in and curbside check-in products,” adds De Shon.Ê “EasyCheck-in also helps speed customers through security as the majority can print their boarding document in less than 60 seconds and proceed directly to a security checkpoint without having to wait in line at the ticket counter. We currently have more than 400 EasyCheck-in units in 15 locations with more coming throughout the year.”


These locations include Aspen, Baltimore, Boston, Chicago O’Hare, Los Angeles, Newark, NJ, New York’s JFK and LaGuardia, Sacramento, Salt Lake City, San Diego, San Francisco, Seattle, Washington Dulles International and Reagan National Airports.

United also offers curbside check-in at 16 airports, including Chicago, Boston, Salt Lake City, San Diego, Seattle, San Francisco, Los Angeles, Sacramento, Washington Dulles, Las Vegas, Denver, Phoenix, Santa Anna, Tampa, Portland, OR, and San Jose, with more than 40 airports planned by year end.Ê

Mileage Plus members will now receive up to 1,000 bonus miles when they use EasyCheck-in through December 31, 2003, earning 500 miles for their first use and 250 miles the following two times they use EasyCheck-in.

United operates nearly 1,700 flights a day on a route network that spans the globe.Ê News releases and other information about United may be found at the company’s website atÊwww.united.com or www.united.com/easydemo.



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