31 March, 2003, JOHANNESBURG: South African Airways (SAA) has won three crucial awards at the Association for South African Travel Agents (ASATA) Congress held at the weekend.
Also, for the third time in a row, SAA has been voted the best airline in Africa by a renowned British-based airline benchmarking company, Skytrax
At the ASATA Congress held in Sun City on Sunday, SAA made a clean sweep, winning the, Best African Airline, Best Domestic Airline and Best International Airline flying to South Africa.
Competitors in the various categories, included, Lufthansa, British Airways and British Airways Comair, Kenya Airways and Air Botswana.
The Diners Club ASATA Awards are aimed at recognising and honouring those suppliers who have provided the best service to the travel industry and to underline the expertise available from the wide range of services being offered to the industry.
SAA was recognised for the service it provides to the travel industry, who in turn serves the travelling public.
Nomination criteria included, efficiency, timely response, support provided and accuracy of information, a key understanding of each others’ business impacting on the passengers’travel experience. Travel agents and tour operators made the choice and SAA came out tops.
When you are recognized by your peers and by respected bodies in your industry as a winner, you have surely made it.
On the Skytrax award, about four million people chose SAA as the Best Airline in Africa for the third consecutive time, once again taking its place as the best in the continent.
Kenya Airways came in second place, while Ethiopian Airlines took third place.
This result confirms that passengers travelling in Africa only receive the best treatment and service when flying with SAA.
The annual survey is the largest in the world carried out on passengers and recognises among other things, quality and quantity, on board comfort, meals and in-flight entertainment of the airlines involved.
SAA was announced the Best Airline and Cabin Crew in Africa last year, as well as in 2001.
These accolades are the fruits of our strategy of Perfecting the Basics and direct results of our investment to staff development, improved customer satisfaction and reinforcing operating efficiencies.
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