easyJet Flies High In Prestigious Holiday Which? Survey

11th Mar 2003

Low-cost airlines such as easyJet and Go (which merged last year) continue to beat charter and traditional airlines in terms of customer satisfaction according to a report recently released by Holiday Which?.

The report, which is one of the biggest consumer surveys of its kind undertaken in Europe, revealed that over 50% of all passengers who had travelled on low-cost carriers felt happy recommending the airline to a friend. This compared to ratings of 40% for full-service carriers, and just 20% for charter airlines. However, the notable exception in the low-cost sector was Ryanair, where considerably less than half of its passengers felt comfortable recommending the airline.

The survey also looked at the preferred airlines for travel to major European countries, and again, easyJet and Go scored highly, topping the rankings for travel to Italy, Spain and the Balaerics, and France. In the latter category, Ryanair languished in 5th position, despite operating services to more French airports.

In fact Ryanair`s poor performance featured throughout the survey, as it came bottom in the customer satisfaction stakes in both the check-in and aircraft cleanliness categories.





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