Gulf Air, the national carrier of Abu Dhabi, Bahrain, Oman and Qatar, has announced two new senior appointments in its Customer Services Division.
Reporting directly to the Head of Customer Services at Gulf Air, the new managers will coordinate the airline’s regional customer services in Asia and Pacific, plus Europe and Africa, with the objective to consistently exceed customer expectations with the highest levels of service on the ground and in the air.
“The new appointments will ensure that our vision of excellent customer service is implemented across the various regions in which we operate. The appointments also reflect careful consideration of the respective regions and the specific requirements of their customers,” said Luke Medley, Gulf Air, Vice President Services.
Mr Rashid Khan has been appointed as Regional Customer Service Manager - Asia and Pacific. Commenting on the appointment, Mr Medley said: “Rashid’s in-depth knowledge of this market and its people, and considerable work experience in this industry are vital to understanding the customers and addressing their specific needs.”
Ms Lorna Dalziel is the new Regional Customer Service Manager - Europe and Africa. Lorna has the task of ensuring customer service excellence across this broad, culturally diverse market.
Mr Medley said: “Our aim at Gulf Air is to be a totally customer-centric airline. We are geared to ensuring that all our customers enjoy the highest levels of service and safety, not only at our headquarters in Bahrain, but at all the points from which we operate.”