America West Airlines
(NYSE: AWA) announced today that it has purchased 40 additional self-service
check-in kiosks. Approximately 1,800 customers use the airline`s kiosks every
day. The self-service units allow customers to check in for their flights in
less than one minute.
“We`re thrilled with our customers` acceptance and use of our existing
self-service check-in kiosks. It`s clear our customers like this technology
because it is quick, easy-to-use and secure,” said Anthony Mule,
America West`s senior vice president, customer service. “The decision to
purchase this many additional kiosks shows America West is committed to
continuous improvement in customer service.”
The kiosks are similar to automated teller machines. Customers simply
enter one of several identification options and then follow the prompts on the
touch screen. The kiosks allow customers to check in for their flight, select
or change a seat assignment, upgrade to First Class (if available), add their
frequent flyer number to the reservation record, obtain a boarding pass and
print an electronic ticket receipt.
America West recently installed six kiosks in its Las Vegas hub and six
additional kiosks in its Phoenix hub, bringing the total number of kiosks in
Sky Harbor International Airport`s Terminal 4 to 12. Other airports where
America West has installed kiosks are: Tucson, Ariz.; Los Angeles; Orange
County, Calif.; and Raleigh-Durham, N.C. America West will be installing
kiosks in Denver and Columbus, Ohio in the next couple weeks. With the
purchase of 40 additional kiosks, the airline will be utilizing 58 of the
self-service check-in units at airports in its network of 88 destinations.
Kinetics` self-service terminals provided the ideal framework for the
airline`s customized kiosks. “Kinetics has provided us with a key
infrastructure component that has enabled our development team to create a
reliable, customer-friendly interface,” said Joe Beery, chief information
officer for America West Airlines.
“This order of additional Kinetics TouchPort kiosks represents an
increasingly productive relationship between Kinetics and America West, and
more importantly, between America West and its customers,” said David Melnik,
president and chief executive officer of Kinetics. “In the midst of a
stressed financial and operating environment for all airlines, America West,
already a leader in on-time performance, is enhancing customer service by
returning control of the check-in process to its passengers and at the same
time significantly improving its own operational productivity.”
Founded in March 1988, Kinetics delivers hardware and software solutions
to the airline industry. The TouchPort is the company`s premier self-service
appliance that allows passengers to electronically check in, change seat
assignments, purchase or upgrade tickets, and check bags—all by simply
touching a flat panel display screen.
In 2001, more than 20 million passengers used Kinetics products, including
more than 1,500 self-service devices now in use at 120 airports around the
U.S. to check in or purchase tickets electronically.
Kinetics also provides comprehensive technology solutions to a variety of
leading travel suppliers and is working in concert with other longstanding
travel providers to develop solutions to today`s enhanced air transportation
security requirements. More information is available at http://www.kineticsusa.com
America West Airlines, the nation`s eighth-largest carrier, serves
88 destinations in the U.S., Canada and Mexico. America West Airlines is a
wholly owned subsidiary of America West Holdings Corporation, an aviation and
travel services company with 2001 sales of $2.1 billion.