Delta Air Lines` Self-Service Kiosks Check-In One Million Customers

Delta Air Lines (NYSE:DAL) recorded one million customer check-ins as of yesterday through self-service kiosks, its highest volume ever. Since January, kiosk usage by Delta customers climbed dramatically due to recent expansion and improved enhancements that offer speed and added options.

“We are thrilled that our customers have quickly discovered that self-service kiosks are convenient, save time, and provide an innovative check-in alternative when they travel,” said John Selvaggio, senior vice-president, Delta Airport Customer Service. “Our goal is to continue to leverage airport technology to improve the travel experience for our customers and kiosks are just one way we’re doing this.”

Delta e-ticketed customers can use kiosks to check in, check baggage, print boarding cards, select or change seats, request to standby for upgrades, change flights, and initiate multi-party check-in. Delta also offers SkyMiles members a one-time bonus of 1,000 miles for using these self-service kiosks through May 31.

With enhanced functionality, any e-ticketed Delta customer traveling on the airline’s U.S. route system, including all 50 states, San Juan and St. Thomas, is eligible to use the kiosks. Enhancements were developed through Delta’s strategic alliance with Kinetics, Inc., creators of industry-leading TouchPort self-service check-in terminals and a leading provider of e-service solutions to the airline and travel industries.

Delta is installing 300 additional kiosks throughout its domestic system this year, more than tripling the number of kiosks available to Delta customers by the end of 2002. This will make Delta an industry leader in kiosk check-in technology by the end of the year.


Delta customers will benefit from:

Broader reach and enhanced functionality - More than 400 enhanced kiosks will be available in 80 U.S. cities by the end of 2002 / Faster transaction times - Delta customers who use kiosks will receive a boarding card in less than one minute, on average / Dedicated customer service agents - Delta provides customer service agents dedicated to assisting customers with using kiosks and checking baggage.

For a list of self-service kiosk locations, visit

The self-service kiosk is just one of several technological enhancements Delta provides to make travel easier for its customers. Delta offers the industry’s most extensive line of virtual check-in products available, including virtual check-in through, a toll-free telephone
line, wireless Palm Powered(TM) handhelds and Web-enabled phones. Additionally, Gate Information Display Screens and Flight Information Display Screens are other technology products designed to save customers time, while keeping them informed.

Delta Air Lines, the world’s second largest carrier in terms of passengers carried and the leading U.S. airline across the Atlantic, offers 5,696 flights each day to 417 destinations in 73 countries on Delta, Delta Express, Delta Shuttle, Delta Connection and Delta’s worldwide partners. Delta is a founding member of SkyTeam, a global airline alliance that provides customers with extensive worldwide destinations, flights and services. For more information, please go to

Kinetics, Inc., based in Lake Mary, Fla., delivers “touchable” hardware and software solutions to the airline and travel industries, including its premier self-service appliance, the TouchPort, used by more than 20 million passengers annually at more than 120 million airports. Kinetics also offers an Internet-based suite of travel products that allow passengers to review trip itineraries, check flight status, change flights, view seat maps, change seat selection and check-in from any Web-enabled PC, mobile device or cell phone. For more information, please go to