, Inc. (Nasdaq: PEGS) announced that it has finalized a service renewal agreement with Beverly Hills, Calif.-based Hilton Hotels Corporation for centralized management of travel agency commissions.
Under the agreement, approximately 2,000 U.S. Hilton hotels and resorts continue to participate in Pegasus Commission Processing, the hotel industry`s leading travel agent commission processing service. The Pegasus Commission Processing service was created in 1992 by Dallas-based Pegasus Solutions, a leading provider of hotel industry transaction processing and electronic commerce services.
“We look forward to building on our successful track record with Hilton. The stellar hotel giant`s exclusive renewal with Pegasus Commission Processing reinforces our role as hoteliers` preferred choice in travel agent commission management,” said Jeff Bzdawka, senior vice president of Pegasus Financial Services.
Extracting information from Hilton Hotels
Corporation`s central depository of hotel transactions, Pegasus collects monthly guest stay information related to hotel bookings made by travel agencies that are members of Pegasus Commission Processing. Pegasus consolidates Hilton`s member properties` hotel information and commission payments with similar information and payments from other Pegasus participating hotels. Pegasus then sends detailed reports and a consolidated commission payment in the agency`s choice of currency. Member travel agencies are located in more than 200 countries.
“Many of our travel agency subscribers have told us they realize a significant growth in commission revenue as a result of participating in Pegasus Commission Processing,” Bzdawka said. “In addition, our average agency member significantly saves in costs due to a sizable reduction in expenses associated with the typical manual, time-consuming methods for managing hotel commissions.”
Travel agencies can also elect to receive total automated commission management through Pegasus` Electronic Reconciliation & Tracking service, which experienced 42 percent growth in agency participation in 2001. Pegasus also maintains highly responsive customer service support for travel agencies, with more than 70 percent of queries being serviced while agents are on the phone with Pegasus. With the majority of travel agencies worldwide as subscribers and more than 32,000 hotel property members, Pegasus processes an average of $41 million in travel agent commissions per month on behalf of more than 100 hotel companies in 159 countries.
In addition to participating in Pegasus Commission Processing, Hilton also uses Pegasus` central reservations system (CRS) RezView(R), and is connected to Pegasus` Electronic Distribution Switch, which allows Hilton to be booked in the Amadeus global distribution system and via the Internet. Hilton`s properties are included in Pegasus` Online Distribution Database of more than 42,000 hotels. As a result, Hilton`s 2,000-plus properties are available for real-time bookings on the thousands of Web sites included in Pegasus` Online Distribution Network, including Hotwire, Expedia, Orbitz, TravelHero and TravelWeb.