Etihad migrates to Amadeus

Amadeus and Etihad Airways have successfully implemented Amadeus Altéa Inventory for the airline. Adoption of the new generation IT solution strengthens Etihad Airways’ capacity to maximise revenue on every seat.

Ali Saleh, Head of Revenue Management, Etihad Airways, said: “Etihad has added 37 new destinations in as many months. When expanding so rapidly it is critical that we have the latest IT platform in place to support our commercial objectives. We have migrated our core systems without any interruptions and we could not have achieved this major milestone without Amadeus’ precision planning and excellent execution.”

Etihad Airways is using Amadeus Altéa Inventory to manage inventory control, schedule changes, passenger re-accommodation, special service requests and yield management functions. The airline’s improved decision making capabilities will allow it to increase yield and reduce its operational costs.

Frédéric Spagnou, Amadeus’ Vice President, Airline Business Group, commented: “Amadeus is committed to helping all airlines to implement their business strategy in the most efficient and flexible way and to manage their operations in a secure IT environment. We are very pleased with our partnership and joint effort with the Etihad team, which has enabled a very quick and fully controlled migration.”

The very smooth migration project, which took only 9 months from project kick-off to cutover, is part of a wider IT modernisation program for Etihad which includes adoption of the Amadeus e-Ticket Server and interline e-ticket functionality, Departure Control System and the online booking engine to power the airline’s commercial website.


Etihad is one of 28 airlines across the globe that has selected Altea CMS, the industry’s only next generation IT platform for passenger management. Currently Altéa Reservation is used by over 150 airlines to power their sales and reservation functions and Altéa Inventory has been adopted by leading airlines including British Airways, Qantas and Finnair.