From April 2006, one interline electronic-ticket is all that is required for Singapore Airlines customers whose journeys involve connections on American Airlines, British Airways, Continental Airlines, Delta Airlines and Varig.
Conversely, customers of these five carriers can also enjoy the convenience of using just one interline e-ticket when connecting to Singapore Airlines flights.
With this expansion, Singapore Airlines now partners 17 carriers in offering this service, comprising three US-based carriers, British Airways and 13 Star Alliance partners.
Mr Huang Cheng Eng, Singapore Airlines Executive Vice-President, Marketing and the Regions said, “With more carrier partners coming online to offer e-ticketing services, more of our customers will be able to enjoy the benefits of paperless travel. They no longer need to pick up paper tickets, nor worry about misplacing them. Along with Singapore Airline’s automated check-in services, they can also enjoy faster check-ins at the airport”.Ê
With e-tickets, travel itinerary and passenger information are maintained electronically in the airlines’ reservations systems. As a result, amendments to bookings can be made easily and customers do not have to collect the reissued paper tickets.
The airline targets to issue only e-tickets by mid-2007, ahead of the IATA guideline of end 2007. Currently, e-tickets make up over 70% of Singapore Airlines tickets issued in countries such as Australia, Hong Kong, Philippines, Indonesia, Thailand and the UK. In Singapore, eight out of every ten tickets issued are e-tickets.