The Ritz-Carlton Hotel and New York University’s School of Continuing and Professional Studies are launching a new executive education programme.This new venture marries the award-winning management acumen of Ritz-Carlton—a leader in the customer service-oriented hotel industry—with the expertise and 70-year history of NYU SCPS in creating relevant, high-quality adult education programs.

This is the first-known educationalalliance of its kind between a hotel corporation and major Americanuniversity.

The programme—“Implementing a Customer-Centric Culture”—is anintensive, weeklong seminar taught by faculty from Ritz-Carlton’s Leadership Center and NYU.

Courses cover such topics as creating highlevels of customer satisfaction and loyalty; tools and metrics forperformance excellence; leading effective organizational change; and talent management.

NYU SCPS Dean Robert Lapiner, “The focus of any industry today, includingcontinuing education, is to build customer relationships. And TheRitz-Carlton is one of the best companies in the hotel industry, whichplaces a premium on customer service. It’s a partner that NYU SCPS and ourCorporate Learning Services are proud to have in this new venture.”

“The Ritz-Carlton Hotel Company is very proud of this newly formedstrategic alliance with the NYU School of Continuing and ProfessionalStudies and Corporate Learning Services, the recognized leader in providingrelevant learning experiences for adult learners. We believe thispartnership takes The Leadership Center to a new level of professionaloutreach excellence,” said Simon F. Cooper, president and chief operating officer.

Founded in 1934, NYU SCPS is one of the largest providers of adulteducation, enrolling more than 44,000 students annually and offering 14industry-focused graduate degrees and more than 100 professionalcertificate programs. The School’s Corporate Learning Services(cls.nyu.edu) division will manage this alliance.

Twice-recognized with The Malcolm Baldrige National Quality Award, TheRitz-Carlton Leadership Center has since 2000 trained thousands ofexecutives, managers, and line staff from industries as diverse asautomotive, finance, healthcare, retail and transportation.

The seminar will be offered four times this year, during weeks of May 22,August 7, October 16, and December 4, 2006 and will be taught at the NYUSCPS center in downtown Manhattan’s historic Woolworth Building, 15 BarclayStreet.
——-