Emirates’ Chairman HH Sheikh Ahmed bin Saeed
Al-Maktoum officially inaugurated and inspected the airline’s new, spacious
and smartly-appointed travel hub at the Emirates Group Headquarters in
Deira.The new Emirates Travel Hub, which started operating in mid-April this year,
is open six days a week, Saturdays to Thursdays, from 09:00 hours to 18:00
hours. Its 17 manned counters, seven more than in the ticketing office that
existed before, are designed to effectively service popular demand for the
airline’s operations worldwide. The Emirates Travel Hub features stylish interiors, ergonomic and
comfortable Italian furniture, and innovative ideas that maximize space.

While waiting to be served in the two spacious lounge areas, Emirates’
customers can watch the bank of flat plasma TV screens, which continually
showcase the airline’s latest product information and destination briefs, or
choose to access the private DVD lounge, where they can watch videos of
prospective destinations to make informed travel decisions. During peak periods, customers are served by additional sales staff who
provide information and make travel bookings directly from their laptops
connected wirelessly to Emirates’ system.

 

Premium passengers are pampered with priority services. Both Skywards and
Emirates Holidays have dedicated counters at the travel hub. Passengers can
conveniently apply for membership to Emirates’ popular frequent flyer
programme Skywards, while members can redeem Miles for free flights,
upgrades and other rewards. Experienced Emirates Holidays staff are on hand
to guide customers through their latest offers and the World of Choice
brochure that offer a range of luxury holidays. Fans of the airline and its numerous sports sponsorships can buy souvenir
mugs, T-shirts and other memorabilia sporting their favourite teams’ logos
at the renovated Emirates Souvenir Shop located next door.

 

Sheikh Ahmed said: “At Emirates, our passengers’ first-rate travel
experience begins before they fly in our modern fleet of aircraft. The new
Emirates Travel Hub is a fine example of this, and is in line with our
philosophy of attaining service excellence at all customer touch points.”

 

He added: “We understand that even in this age of internet and phone
bookings, many customers still prefer or enjoy face-to-face interaction, and
our experienced, well-trained staff provide solutions to our passengers’
complex travel requirements. The atmosphere at the new travel hub is
friendly, lively and practical. I’m delighted with the success of the
Emirates Travel Hub and the positive feedback we have received from our
customers.”
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