Cathay Pacific Airways today received two awards for product, service and business excellence from two leading Hong Kong magazines. The airline received the Top Service Award from popular weekly news magazine Next in its airline category. The airline also received an award for being the “Best Airline” in the “Best of the Best” Award Presentation Ceremony organised by Capital, a monthly business magazine targeted at senior management.Next magazine’s Top Service Awards have recognised local service excellence since 1990. This was the ninth straight year that Cathay Pacific received a Top Service Award in the airline category.
The judging panel and the editorial board of Capital magazine rated the airline in terms of market achievements, marketing strategy and positioning, advertising and promotion campaigns, product development, design and package as well as after-sales service.
Cathay Pacific was also last month named ‘Airline of the Year 2005’ in the world’s largest passenger poll conducted by UK-based Skytrax Research.
Cathay Pacific General Manager Sales Hong Kong & China Clement Lam, who received the awards on behalf of the airline, said: “As the airline of Hong Kong, it is a honour to receive awards not only for our quality service but for our business achievements as well. It is a tribute to the hard work and dedication of our staff who every day strive to maintain and improve upon the standards of service that Hong Kong and our customers expect and deserve.”