Hyatt Hotels & Resorts Chooses On Command

25th Jan 2005

On Command announced today an exclusive
seven-year agreement with Hyatt Corporation
to offer On Command’s
video-on- demand pay-per-view services in Hyatt’s United States
properties. Hyatt’s hotels and resorts will be upgraded to On Command’s
Roommate system and Canvas software, which will provide Hyatt’s
guests with new state-of-the-art services including Walled Garden Video
Concierge and SurveyNext.

With this agreement, On Command will be the provider of in-room
entertainment in 116 Hyatt hotels in the United States supporting nearly
58,000 rooms. The new system will include a “Walled Garden” Video
Concierge(TM) service, which will provide a video showcase of each
property’s features and facilities to Hyatt’s guests via the television.
The Walled Garden Video Concierge(TM) will also provide meeting schedule
information, a sophisticated guest survey with real time response
capabilities, folio review, video checkout, and numerous other
state-of-the-art services.

“In room video services are an important part of our Hyatt guests’ overall
hotel experience. We are looking forward to having these new systems
installed in our hotels to provide our guests with a broad selection of
in-room entertainment and service options,” said Thomas Riegelman, vice
president of engineering, Hyatt Hotels Corporation. “With the roll-out of
On Command’s new system, Hyatt guests will enjoy a state-of-the-art video
experience throughout our U.S. properties.”

“Hyatt is an industry leader in terms of quality of service and guest
satisfaction,” said Chris Sophinos, president and chief executive officer
for On Command. “They consistently rank in the upper tier of top
performing hotels. With the installation of On Command’s newest digital
technology and superior system software, On Command has opened a whole new
world of opportunities for Hyatt properties. The new system will increase
hotel revenue while reducing expenses and delivering the ultimate guest
experience available in the hotel industry today.”



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