British Airways passengers faced continued delays and frustration on Tuesday as the airline cancelled 31 flights as a result of staff shortages at Heathrow. Twenty-five flights were cancelled the previous day because of technical problems and check-in staff shortage.
BA’s director of operations Mike Street has apologised to affected customers for “a miserable time” saying the company had “let them down”.
Customers reported chaotic scenes and some slept at the airport overnight. Fifteen domestic and European return flights - 30 in total - plus an extra flight were cancelled on Tuesday.
A BA spokesman estimated that 3,500 passengers would be affected by Tuesday’s cancellations. Staff shortages had been caused by an unexpectedly high staff turnover in the lead-up to the busy summer holiday season.