Delta Air Lines’ TechOps Wins Business Innovation Award

23rd Apr 2004

Delta Air Lines’ TechOps division has been presented with the 2004 Charles B. Ryan Award for innovative business practices by Aviation Week & Space Technology.ÊÊÊÊÊ

“We recognize TechOps’ implementation of Lean maintenance in their drive to be a more efficient, cost-effective and customer-driven maintenance organization,” said Barry Rosenberg, MRO editorial director and business editor from Aviation Week & Space Technology at the award ceremony last night in Atlanta.


The concept of Lean focuses on eliminating wasteful work and material, and redesigning processes for maximum efficiency.Ê TechOps combines the practice of Lean with other Six Sigma tools, that enable TechOps to become a low-cost, higher-quality maintenance provider.



“TechOps’ reputation for safety and quality, along with the flexibility and productivity of our workforce, give us a critical competitive advantage,” said Ray Valeika, senior vice president, TechOps. “I’m glad the hard work of our 10,000 professionals is being recognized by our peers in the industry.”ÊÊÊ


The Charles B. Ryan Award recognizes industry-leading companies and organizations that find new ways to improve operations and service, profits, products, efficiency and effectiveness, while sustaining or improving safety and technical proficiency.Ê TechOps is a double-Star worksite, the highest safety honor awarded by the Occupational Safety and Health Administration.ÊÊ TechOps also has reduced lost workdays due to injury by 37 percent since 2002.


TechOps professionals provide maintenance and engineering support services for Delta’s fleet of 550 aircraft, and more than 120 customers worldwide.Ê Services range from project engineering to comprehensive turnkey agreements that provide all aircraft maintenance services.


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