Customer service improving at Norfolk and Suffolk rail stations
A series of mystery shopping surveys have demonstrated improving customer service at rail stations along Greater Anglia’s local routes in Norfolk and Suffolk. In the most recent assessment period (19 August – 15 September 2012), Diss, Great Yarmouth, Lowestoft, Sheringham and Worstead stations were among the top 10 best scoring stations on the entire Greater Anglia network.
Diss station ranked second in the league table with an overall score of 93.4% for environment and facilities, information provision, toilets and safety and security.
All the stations scored above 90% overall with Lowestoft station scoring 100% for information provision and Great Yarmouth station scoring 96% for the standard of their toilet facilities.
All Greater Anglia rail stations are regularly assessed by mystery shoppers for the standard of their facilities and level of customer service.
Greater Anglia’s Customer Service Director, Andrew Goodrum, said, “I am pleased to see that the quality of our station environments is improving, as shown by these good mystery shopping scores. We still have some work to do to achieve even higher scores in the future across the network, but this is a good start and demonstrates our commitment to continuously improving customer service and creating a welcoming environment for station users.”