East Midlands News
£70 million investment programme gets thumbs up from rail passengers
· Satisfaction up in 28 categories in latest independent passenger survey · Significant increases in station facilities and train services · Train cleanliness, punctuality and station car parking all rated highly · Staff availability and helpfulness also show marked improvements
East Midlands additional services for 2012 Olympic ceremonies
East Midlands Trains will be retiming two services to run later into the evening to cater for visitors attending the opening & closing ceremonies of the 2012 Games.
East Midlands continues drive to improve customer communication
• First ‘Meet the Senior Team’ session to take place at Derby on 26 March • Designed to encourage feedback from passengers • Follows on from successful launch of ‘Tweet the Senior Team’
Passengers set to benefit from improved services in new timetable
NewEast Midlands Trains’ timetable launched on 11 December 2011.