Travel Technology News Page 21
Apaleo launches AI Copilot to ease operational pressure on hospitality teams
Apaleo, the API-first property management platform for hospitality businesses, has launched Apaleo Copilot, a new agentic layer embedded in the platform that simplifies hotel operations. With a lightweight chat interface, staff can ask Apaleo Copilot to handle complex tasks, such as checking arrivals, extending stays, planning housekeeping, resolving overbookings, and assigning rooms, without having to switch between multiple systems or applications.
Wizz Air Launches Integrated Digital Cabin Ecosystem with Immfly and gateretail
Wizz Air, the fastest growing European airline, has launched a new digital cabin ecosystem in partnership with Immfly and gateretail, bringing onboard retail, passenger and crew connectivity and operational data into a single integrated platform. The initiative marks another step forward in Wizz Air’s digital strategy, underlining the airline’s position as one of aviation’s most innovative airlines. The collaboration will enable the airline to deliver a more efficient and engaging experience for passengers, while introducing limited connectivity.
RMS Integrates with GuestRevu to Automate Guest Feedback
RMS, a leading global hospitality platform for hotels, motels, serviced apartments, short-term rentals and campgrounds, has announced a new integration with guest feedback and reputation management platform GuestRevu. The integration enables hospitality operators to automatically collect guest feedback throughout the guest journey and transform responses into AI-enhanced insights designed to improve service delivery and operational decision-making in real-time.
San José Mineta International Airport Launches AI-Powered IntBot Humanoid Robot
As the gateway to Silicon Valley, San José Mineta International Airport (SJC) is bringing cutting-edge artificial intelligence directly into the passenger journey. Today, the Airport will debut an interactive AI-powered humanoid robot, named "José," from local start-up, IntBot. Designed to greet travelers, answer questions and provide real-time information in 50+ languages — José will be stationed at Terminal B, Gate 24 (near Zoom Zone), to help turn one of the region's busiest public spaces into a live testing ground for emerging technology.
HAR*Wired Travel Tech Week Returns June 9–11, 2026
Host Agency Reviews (HAR), the go-to resource for travel advisors researching host agencies, consortia, and the tools that power their businesses, is bringing back HAR*Wired: Travel Tech Week, running June 9–11, 2026. HAR*Wired is free and fully virtual, designed specifically for travel advisors and agency owners who want practical ways to work smarter–not just add another shiny tool to the pile. Over three days, HAR*Wired dives into the tech that’s actually changing how advisors operate: AI, automation, cybersecurity, CRMs, marketing systems, booking and payment tools, and the behind-the-scenes workflows that help agencies grow without burning out.
How Customer Support Standards in Saudi Arabia Vary Across Global Travel Platforms
Don't let bad customer service ruin trips. Discover why full-service travel partners beat aggregators.
Independent accommodations accelerate AI use in a more demanding 2026 market
As Independent Accommodation Day takes place today, 24 March, industry data suggests independent accommodation providers are increasingly turning to practical AI tools to improve efficiency and stay competitive in a more demanding market. The shift comes as PwC’s latest hotels forecast says the UK hotel sector enters 2026 with “a sense of resilience and renewed confidence,” supported by strong international demand, event-led travel and a steady recovery in domestic leisure. PwC forecasts 1.5% RevPAR growth and 1.2% occupancy growth across the UK regions in 2026. But, it also points to ongoing cost pressure, tighter margins and softer rate growth, increasing the need for operators to find new efficiencies.
Protect Group targets $10 Billion USD in protected bookings
Protect Group, a leading provider of reservation and ticket protection solutions, today announced an ambitious goal to protect over $10 billion USD in bookings across airlines, OTAs, events, sports, and hospitality brands by the end of 2026. This represents a 25% increase compared to the previous period, when the company safeguarded over $8 billion USD in bookings.
airBaltic becomes first Starlink-connected airline to implement AirMall by InterLnkd
Latvian airline airBaltic has partnered with InterLnkd to integrate AirMall into its Skynet onboard Wi-Fi portal, becoming the first Starlink-connected airline to launch a global, dynamic inflight shopping mall experience for its passengers. AirMall by InterLnkd turns the carrier’s Wi-Fi portal into an airline-branded retail channel on passengers’ own devices, connecting travellers to 20,000+ brands in the air with zero onboard stock or crew involvement. The provider-agnostic solution offers tailored recommendations, loyalty integration, and flexible post-flight delivery options.
Omio launches in this year’s hottest destination, empowering travellers to explore Japan like never
Japan is the country everyone’s talking about. From the National Geographic cover to Vogue and Conde Nast Traveller naming it as one of the top places to visit in 2026, interest in the Land of the Rising Sun continues to surge. Today, Omio launches in its 47th market, with a high-profile rollout in Japan, marking a step-change in how international travellers navigate the country. From the ultra-high-speed Shinkansen bullet trains to vast regional rail networks, long-distance buses, domestic flights, extensive ferry routes and Japan Rail Passes, the platform unifies one of the world’s most sophisticated transport ecosystems into a seamless experience.
EGYPTAIR'S NEW A350-900 TO FEATURE IN-FLIGHT ENGAGEMENT & DIGITAL SOLUTIONS FROM PANASONIC AVIONICS
Panasonic Avionics Corporation (Panasonic Avionics), the world's leading supplier of in-flight engagement and connectivity (IFEC) solutions, today announced that EgyptAir's new A350-900 has entered service featuring award winning in-flight engagement and connectivity (IFEC) systems and a suite of digital apps and services from Panasonic Avionics.
INDRA AND SYNAPTIC AVIATION ENHANCE EFFICIENCY WITH ARTIFICIAL INTELLIGENCE AT AIRPORTS
Indra, in partnership with Synaptic Aviation Inc., has deployed an advanced digital system based on artificial intelligence to monitor aircraft turnaround and apron operations prior to departure. The solution operates at three of Spain's busiest airports: Adolfo Suárez Madrid-Barajas, Josep Tarradellas Barcelona-El Prat and Palma de Mallorca, which, under Aena's management, jointly transport over 150 million passengers each year and boast around 477 aircraft parking positions. The implementation of this integrated technology marks significant progress in the large-scale modernization and digitalization of ground operations at these airports.