KLM adds Russian and Norwegian to its social media service
Today, KLM starts servicing customers in Russian and Norwegian on social media. KLM Royal Dutch Airlines customers can now post their travel-related questions in no less than nine languages on Facebook and Twitter. → Read More
New appointment for Pegasus Solutions
Pegasus Solutions has named Mark Swetman vice president, global sales, Americas, where he will assume leadership of the sales team serving North and South America. Swetman, who has more than two decades of experience in hotel sales, previously served as global director of sales for Open Hospitality, a division of Pegasus Solutions. → Read More
Smartphone and tablets prompt mobile rethink, WTM Round Table concludes
The move away from desktops towards smartphones and tablets is changing how the travel industry uses technology to connect with today’s multi-device consumer, concluded board-level travel industry participants at the recent World Travel Market (WTM) Round Table into the Future of Mobile. → Read More
Cruise Critic announces partnership with Silversea Cruises
Cruise Critic®, the leading cruise review site, and the world's largest community of cruisers, has expanded its list of Meet & Mingle program partners to include Silversea Cruises. Cruise Critic's popular Meet & Mingle parties provide members with the opportunity to meet fellow cruisers they have connected with on the site's cruise forums. → Read More
City Pass Guide Vietnam app now available for Android and IOS platforms
The app is Vietnam’s first premium travel guide of its kind: a unique combination of detailed information, unique local insight, stunning photography and innovative design at your fingertips. Highlighting Vietnam's major tourism destinations, it is targeted to high-end luxury travelers looking for a premium travel experience. → Read More
Sabre launches pre-paid baggage services for Air France-KLM
Sabre, a global technology company, has started selling pre-paid baggage for Air France-KLM. The airline has chosen to sell this ancillary product through Sabre using industry technology standards developed by ATPCo and IATA. → Read More
Amtrak unveils advanced technology locomotives for Northeast service
A new era of more reliable and energy efficient Amtrak service for Northeast intercity rail passengers is coming down the tracks as the first of 70 advanced technology electric locomotives being built by Siemens begin rolling off the assembly line today. The first units of the $466 million order will be field tested this summer for entry into revenue service in the fall. → Read More
White Paper explores big data impact on hospitality, travel and tourism
A new white paper produced by SOCAP International, the Society of Consumer Affairs Professionals, describes how Big Data is transforming the Hospitality, Travel and Tourism (HTT) sector and, in the process, creating unprecedented challenges and opportunities for customer care professionals. → Read More
International tourism receipts grew by 4 percent in 2012
Receipts from international tourism in destinations around the world grew by 4% in 2012 reaching US$1075 billion. This growth is equal to the 4% increase in international tourist arrivals which reached 1035 million in 2012. An additional US$219 billion was recorded in receipts from international passenger transport, bringing total exports generated by international tourism in 2012 to US$1.3 trillion. → Read More
UNITE HERE launches website for Hyatt Hotel owners
UNITE HERE has launched a website for owners of hotels managed by Hyatt Hotels Corporation. HyattMismanaged.org examines Hyatt’s performance as hotel manager for its owners and offers a database of management agreements, leases, and other public records. → Read More
Air Tickets to implement Travelport Net Fare Manager
Travelport, a leading provider of critical transaction processing solutions and data for the global travel industry, today announced that Air Tickets® has become the first customer in its Asia Pacific region to implement Travelport Net Fare Manager. → Read More
VisitEngland launches new accessibility guide
National tourist board VisitEngland has launched Speak Up!, a free online guide designed to help tourism businesses market their accessibility to disabled travellers. Packed full of information, advice and examples of best practice, the guide covers a wide range of marketing tools from social media to promotional brochures, all aimed at helping business owners attract more of these valuable visitors, worth over £2 billion. → Read More
