CyberSource has announced Turkish Airlines will use its solutions to assist in its fight against online fraud.
The award-winning airline has selected Decision Manager, CyberSource’s global fraud management portal, and Performance Monitoring, a CyberSource managed risk service providing fraud process analysis, monitoring and tuning from skilled experts.
The Istanbul-based carrier was recently recognised by the World Travel Awards as offering Europe’s Leading Airline Business Class.
Adnan Metin, chief information officer at Turkish Airlines, said: “We are a fast-growing company with expectations of even faster growth in the years ahead.
“We wanted a provider who could help us protect our revenues as we scale.
“CyberSource works with some of the world’s largest online companies and brought a wealth of direct airline experience, making them the ideal choice for us.”
Turkish Airlines’ fraud management team will use CyberSource’s Decision Manager to access over 200 global validation tests and services through a sophisticated but easy-to-use rules console.
According to rules set by Turkish Airlines, Decision Manager will assess incoming transactions for fraud and return a recommendation to accept, reject or mark the booking for further review.
The automated screening takes about two seconds and helps streamline Turkish Airlines’ fraud decision process, freeing up its manual review team to investigate the more suspicious bookings.
Via the accompanying Performance Monitoring service, Turkish Airlines’ staff will receive active support from skilled CyberSource fraud analysts.
CyberSource experts will conduct a complete analysis of Turkish Airlines’ transaction history and business processes, ensure installation of a fully tailored solution, and provide ongoing monitoring and tuning to further enhance business results.
Akif Khan, director, products and services, at CyberSource, said: “Our 2011 Airline Online Fraud Report has shown that airlines lost $1.4 billion to online fraud in 2010.
“By working with CyberSource, Turkish Airlines is able to put in place an effective, scalable fraud management solution that will support its continued growth.
“CyberSource has a strong reputation in the global travel market and we are glad to be supporting this internationally renowned airline.”