The Grand Hôtel Stockholm is implementing the ZDirect eCRM platform (Electronic Customer Relationship Management), ZMail®.

Mr. Tuomas Liewendahl, Commercial Director, states “We chose ZMail because it’s an effective way to keep personal contact with our guests, and we find the system integration with our Property Management System extremely important.”

Caren de’Ath, Director of Sales at ZDirect, states, “We are extremely pleased to partner with the Grand Hôtel Stockholm. ZMail® provides the Grand Hôtel Stockholm with dynamic content electronic communication technology. This “intelligent” technology can be leveraged for personalized communication with their guests with the purpose of enriching the guest experience.”