Canadian tour operator Go Travel South has ceased trading, with customers planning trips through the organisation left seeking refunds from credit card providers.
The Niva Scotia-based company previously offered Caribbean getaways and cruise holidays, with departures from Ottawa and Halifax. A statement on the company’s website also confirmed Flair Air - the charter service that Go Travel South worked with - would not be issuing refunds.
“We are saddened to inform you that effective immediately, Go Travel South is ceasing all of its operations due to economic circumstances,” read a statement.
“In order to receive a full refund, you will have to contact your credit card provider.”
According to Canadian legislation Flair Air is not responsible for this charter program termination as the airline is only the supplier of the air charter services to Go Travel South.
“Flair Air will not be able to assist with getting any refunds, you will have to contact your credit card provider directly,” added Go Travel South.
In a statement on its website, the carrier outlined its position.
“Flair Air will fulfill its obligations by continuing to operate flights this weekend, February 25th to 28th only, in order to repatriate passengers scheduled to return to Canada from all destinations.
“The return flight schedule remains in effect.
However, the airline confirmed, no passengers would be transported from Canada to any destination offered by Go South Travel. The policy was effective immediately.
In response to the unfolding situation, travel website SellOffVacations.com announced last night it would assist stranded travellers, offering to find alternative vacation arrangements and provide $100 credit for customers rebooking their holidays.
Customers will need to prove they had a trip booked with Go Travel South.