British Airways’ new mobile app rollout is underway, designed as a faster, smarter, more reliable travel companion, making every stage of the journey simpler for customers.  

The rollout follows months of extensive testing with a large beta community, whose feedback has helped shape its development.   

Exciting new design and features    

Customers using the new British Airways app will benefit from a more seamless and intuitive experience.  Features include:   

Fresh new look and feel with a modern design and intuitive navigation   
Full integration of essential travel tasks, including booking, managing check-in and accessing digital boarding passes.  These will always be available in the app and can be saved to Apple and Android mobile wallets, even when offline  
Powered by real-time operational data, the app delivers live journey updates when travelling out of London Heathrow and Gatwick, as well as alerts and reminders, including timely push notifications before and during travel across our network 
A new ‘day of travel’ home screen that shows users the most relevant information at the right time   
Increased self-service options, making it easier for customers to manage bookings independently  
Passport scanning to minimise physical document checks   
Biometric and secure profile management  
Airport specific features, including interactive terminal maps and lounge occupancy information for customers travelling through London Heathrow Terminal 5 
Colm Lacy, British Airways’ Chief Commercial Officer, said: “We listened to our customers and recognised the need for a different app, one that prioritises the features that matter most. The new platform provides a strong foundation, enabling us to introduce new functionality more quickly, shaped by customer feedback. 

“What’s exciting is that the initial phase of the rollout is just the beginning for us. From greater personalisation to expanded self-service and innovations, we will continue to evolve the app over the coming weeks and months to deliver a more seamless end-to-end and digital experience for our customers.”  

The British Airways Club    

The new app includes more British Airways Club features.  Along with tracking their Avios, Tier Point balance and status progress, Members can also check their statements, view and edit personal details, and see the vouchers available to them. In the new app, British Airways Club Members can store passport details for future flights, as well as view and manage their saved travel companions.  

A major first step, with more to come   

Looking ahead, the app also provides a modern platform that will enable additional features to be introduced more quickly, informed by customer feedback.  

Future developments already in the works include the ability to redeem Reward Flights and vouchers, greater personalisation, expanded self-service options, and new tools such as real-time baggage tracking, all designed to deliver an even smoother, more connected end-to-end experience.  

This builds on the successful transformation of ba.com which continues to deliver impressive results, with core functions such as search, booking and making changes now much faster.

Customer satisfaction with the new app and ba.com has risen sharply.  

British Airways’ transformation    

 The app rollout marks an important milestone in British Airways’ wider transformation, as the airline continues to deliver improvements across every stage of the customer journey.  

British Airways is investing across all areas of the business, from becoming the first UK airline to successfully launch fast, free Starlink Wi Fi, to unveiling its brand-new lounge concept in Miami and Dubai and delivering industry-leading punctuality through AI and new technologies.