Seasoned veteran oversees spas and fitness programs, as well as spa programs throughout the Asia Pacific region.
Bringing nearly 20 years of experience in the spa and wellness industry, Helen Norman is the new Director of Spa for Four Seasons Resorts Bali, as well as the new Senior Director of Spas, Asia Pacific.
A British native, Norman began her career in the health and beauty industry at a young age, based on her passion for making people feel good about themselves. On a quest to expand her knowledge of the beauty industry, she entered the spa industry, which led her to the world of hotel spas in 2000. She assumed the role of assistant spa manager with a leading luxury hotel company in London in 2003, and within a year was promoted to spa manager leading a team of 44 staff, setting new trends in London and integrating an Asian wellness concept. This interest in Asia inspired her to join the award-winning Spa at Four Seasons Hotel Hong Kong in 2008. She joined the team in Bali in late 2010.
During Norman’s tenure, her spas have been distinguished by prestigious awards and honours – including being named among the World’s Top 100 Spas and UK’s Best Urban Spa by Conde Nast Traveller, and Spa Finder’s Best Spa in both the UK and Hong Kong.
Understanding the importance of finding your own balance, this holistic spa professional makes it a priority to create a peaceful personal environment wherever she works. Calm and contemplative, Norman immerses herself in a daily wellness ritual of morning yoga and meditation – adhering to a regimen of exercise, healthy eating and adequate rest to ensure balance in body, mind and spirit.
In her new role as Director of Spa for the two Four Seasons resorts in Bali, Norman is responsible for the operation of both of the spas and fitness clubs. These renowned facilities meld modern spa techniques with Bali’s centuries-old healing traditions.
As Senior Director of Spas, Asia Pacific, Norman provides support to the Directors of Spa at other Four Seasons hotels and resorts in the region – helping them identify concepts, revenue and marketing opportunities. She is also involved in reviewing plans for new spas in the region, assisting with the development of concepts, recruiting and providing general technical support. She looks forward to leading all of these Four Seasons spas to new heights of success.