Enterprise rent-a-car adds arrival alerts to Enterprise Plus™ member benefits

10th Sep 2012
Enterprise rent-a-car adds arrival alerts to Enterprise Plus™ member benefits

Building upon its reputation for exceptional customer service, Enterprise Rent-A-Car is now offering Arrival Alerts to Enterprise Plus loyalty program members at airport rental locations throughout North America.  Enterprise Plus members can now receive an email alert regarding their rental approximately one hour prior to their scheduled arrival with important details including the reservation number, pickup time and directions to the rental location.  Arrival Alerts will be automatically sent to members who have opted in for email communications. However, modifications or cancellations within 24 hours of pickup might not be reflected in the email.

“The Enterprise Rent-A-Car brand is well known for its exceptional customer service, and new features like Arrival Alerts demonstrate how we are continually striving to improve our customers’ rental experience,” said Jim Stoeppler, Enterprise brand director. “Traveling can be stressful, and Arrival Alerts are designed to give customers the information they need – nothing more, and nothing less – at their fingertips, in one simple email.”

Enterprise Plus members earn points redeemable anytime for free rental days of any qualifying rental in Enterprise Rent-A-Car’s network of more than 5,500 neighborhood and airport locations throughout North America. Membership benefits also include access to members-only check-in at participating locations, dedicated phone lines for expedited service, and special members-only offers through the program’s “Email Extras” e-newsletter.


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