E-docs halved in response to agent demand

28th Mar 2011
E-docs halved in response to agent demand

Royal Caribbean Cruise Line has announced that they have made some positive changes to guest documentation and reduced the size of their printed e-docs by almost one hundred per cent, making them even more trade-friendly.

“Due to feedback received from our travel partners, we’ve significantly reduced the size of our e-documents and formatted them so they’re now even easier to understand,” says Jo Rzymowska, associate vice president and general manager, Royal Caribbean Cruise Line, UK and Ireland. “We’re always striving to improve our communication with our trade partners to keep in line with our ‘Easy To Do Business With’ strategy and show we value important feedback.”

The current e-documents for cruise-only communication are around 20 pages now reduced to 7-10 pages and fly-cruise e-documents will be reduced from around 25 pages to 10-13 pages.

The changes follow consultation with agents who have requested that e-documentation is simple to manage. As well as considerably reducing the size, Royal Caribbean Cruise Line has also enhanced the content layout and key information to ensure all the details included on e-documentation is easy to read.


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