United Airlines today announced the addition of two new features to the airline’s industry-leading
united.com Web site that enables travelers the ability to print an E-Ticket receipt online and download flight schedules to their
own computers so they may use them when Internet access is not available.
“Customers today are telling us to bring more services to the Web,” said Rick Collins, director of marketing for United’s
e-commerce division. “We’re continuously adding new site features so we can offer our customers the information they need,
when they need it and in the format they prefer.”
The new functionality makes planning and booking a trip a faster and easier process for domestic and international travelers.
By taking advantage of the new E-Ticket receipt function, customers can print a receipt for a ticket purchased on the Web site,
immediately after receiving a confirmation of their flight purchase. Ideal for business travel expense reports, the receipts
provide customers with an easy-to-read breakdown of fare, tax and total, as well as special messages regarding ticketing
fees. United’s new E-Receipts also provide customers with proof of onward travel necessary during international travel. The
receipts also contain customer-friendly itinerary information, such as aircraft type and number of Mileage Plus miles to be
awarded for the flight.
Using the new Electronic Timetable feature, customers can download the monthly schedule updates to their computers,
ensuring that the information is always available, even when a connection to the Internet is not. The timetable information on
united.com is both more current and more compact than the paper version of United’s timetable. United will continue to print
hard copies of its timetable six times a year.
Any visitor to the site can use the E-Ticket Receipt and Timetable features, regardless of whether they’re registered with
united.com. Registered members can save their E-Ticket receipts for up to 13 months online.
Downloading the timetables, which are updated on a monthly basis, takes just a few minutes and a minimum amount of
disk space. With these new features, United aims to underscore its ongoing commitment to provide its online customers
with a simple and hassle-free travel experience.
United Airlines’ Web site was awarded best airline Internet site honors in Gomez Advisors’ Spring Airline Scorecard. In their
report, Gomez Advisors reported that several factors led to United capturing the first place ranking including outperforming
the competition in the categories of on-site resources, customer relationship, business flyer and leisure flyer.
In addition, Peppers and Rogers Group, a leader in the one-to-one marketing field, has placed united.com in the “top 25 Web
sites” for its customer interaction and customized experience. Peppers and Rogers reviewed over 400 Web sites from a
broad range of industries, measuring 30 different online capabilities.
United.com gives consumers the ability to purchase travel with over 500 airlines, book reservations with 45 rental car
companies and 30,000 hotels worldwide, take advantage of discount travel offered through weekly and seasonal E-Fares?’
posted on the site, and register for the new flight paging service for digital notification of gate information, delays and
cancellations on United Airlines-operated flights . In addition, United’s frequent flyers can use the site to track Mileage Plus
account information, request upgrades and redeem miles for award travel online.