E-Travel

Ireland has signed a deal with Dublin based Aurium

,
the context travel itinerary management specialist for its software
solution En Route. 

En Route aids global airlines, travel operators and central reservation
systems generate revenue and customer service opportunities based on a
consumer`s context i.e. not just location but situation and
circumstances. By linking CRM, database and booking systems, services
can be provided automatically to a mobile consumer in real time.

Using En Route, E-Travel customers need only specify time and location
for a meeting when filling out a travel itinerary. The booking system
will be able to automatically book travel and hotels in adherence to
predefined personal or corporate preferences. If the consumer is delayed
or misses a flight, the system will automatically reschedule and advise
the consumer as well as airline, hotel, P.A. etc directly by SMS, email
or phone

En Route is designed to reduce 24-hour operator and call centre
resources; provide automatic itinerary handling due to unpredictable
events (eg delays or missed flights); arrange automatic rebooking based
on preferences (eg category of travel, carrier); boost staff efficiency
(eg less inbound calls) and provide reports and recommendations to help
manage and reduce travel costs.

“The travel industry is constantly seeking more sophisticated technology
solutions to improve customer service,” said David O`Grady, Managing Direct, E-Travel.  “Aurium delivers a much needed solution, unmatched
in today`s marketplace, which enhances the customer experience and
better serves their needs.”

“E-Travel is recognised globally as being at the forefront of travel
management technology, continuously providing innovative solutions to
industry,” said Dr Simon Dobson, CEO, Aurium.  “This alliance is a
significant endorsement of our technology and increases our competitive
edge in the marketplace.”

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