AA Introduces Self-Service Check in at San Francisco

American Airlines

announces the installation of 19 Self-Service Check-In machines at San Francisco International Airport, which becomes the 62nd airport where American offers this convenient service.  Bright yellow arrows direct customers to the machine locations at each airport.

“Our passengers’ response to Self-Service Check-In has been extremely positive,” said Dan Garton, American’s Executive Vice President - Marketing.  “More than five million people have discovered the convenience of these machines to check in for their flights, select their seats, obtain boarding passes, and even check luggage, all in one quick-and-easy stop.

“Customers now have the ability to stand by for an earlier or later flight and to request an upgrade using their AAdvantage electronic upgrades,” Garton added.  “Of course, our excellent Customer Service representatives are also available to assist passengers who desire or need additional assistance.”

The new Self-Service Check-In options allow passengers to:

á Stand by for an earlier or later flight to the same destination on the same date of travel when their ticket permits.  Eligible passengers will be offered up to three alternate flights to choose from, and connecting segments are included.

á Upgrade to the next cabin using AAdvantage® electronic upgrades, once it has been verified that passengers have sufficient upgrades in their accounts.
Through the end of the year, first-time Self-Service Check-In users will receive 500 AAdvantage bonus miles when they check in at the machines.


American has also introduced Roving Agent, a wireless hand-held device, allowing American agents to approach passengers who are traveling without checked baggage and complete their check-in transaction on the spot.  Available in 16 domestic airports, American’s wireless Roving Agent product also provides dynamic flight information to assist employees in answering customers’ questions.

Related stories on ITN:

(22/10/2002) American Airlines Upgrades Self-Service Check-In

(27/04/2001) American reduces airport lines with check-in technology