ACS Awarded BPO Contract Extension

29th Dec 2003

ACS , a premier provider of business process and information technology
outsourcing solutions, announced today that it has been awarded a business
process outsourcing (BPO) contract extension with Air New Zealand, the
largest airline carrier serving New Zealand, and one of the top two
airlines serving the South Pacific. Under the terms of the contract, ACS
will continue to process all of Air New Zealand`s paper airline tickets.
Work will now take place in ACS` international processing facility located
in Suva, Fiji. The 3-year contract is valued at about $2.5 million.

ACS is the world`s leading processor of airline passenger tickets. The
company expanded its BPO efforts into the airline market in 2001 and
further expanded processing capabilities in 2003 with the opening of a new
service center in Fiji. With its new Pacific Rim service center, ACS can
deliver reduced shipping costs and shorter turn-around processing times
for Air New Zealand and other clients in the region. The service center
also positions ACS to expand its BPO services in the Asia/Pacific market.

“We are very pleased to be extending our relationship with ACS, and we are
very excited about their new facility in Fiji,” said Andrew McCurdie, Vice
President Revenue Accounting, Air New Zealand. “ACS` service to our
airline has been exemplary. ACS provides us with a host of advantages and
a full range of services to support ticket processing functions, and they
play a vital role in helping us deliver outstanding service to our

Within the airline industry, tickets are commonly referred to as “lifts”
and come in two forms, paper and electronic. ACS will continue to process
millions of paper lifts each month for Air New Zealand, along with
accompanying lift documentation. Specific among the BPO services that
drive ACS` lift ticket processing services are mailroom, imaging, sorting,
reject repair, document storage, and data transmission.

“Over the last two years, we have upgraded the entire data capture process
to better serve our clients,” said Lynn Blodgett, Group President of ACS
Commercial Solutions. “We have installed advanced scanners and greatly
enhanced overall efficiency through a number of improvements.”


Blodgett said that the new scanners have programmable features that enable
ACS to customize scanning capabilities specific to a client`s needs.
“These improvements have been fully incorporated in our solutions for Air
New Zealand,” he commented.

“We are delighted to continue our relationship with Air New Zealand,”
Blodgett added, “and we look forward to more exciting developments through
the launch of our new site in Fiji.”

ACS, a Fortune 500 company with more than 40,000 employees supporting
client operations in nearly 100 countries, provides business process and
information technology outsourcing solutions to world-class commercial and
government clients. The company`s Class A common stock trades on the New
York Stock Exchange under the symbol “ACS”. ACS makes technology work.
Visit ACS on the Internet at . ACS editorial, based on news release distributed by PR Newswire.



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