United Revises Ticket Policies

8th Dec 2003

United Airlines (BULLETIN BOARD: UALAQ) today announced revised ticketing
policies for travel to and from destinations likely to be impacted by
severe winter weather in the Northeastern United States. Effective
immediately, these new policies apply to all customers ticketed on or
before December 5, 2003, for travel through December 7, 2003, to, from or
via airports in Conn., Md., Mass., N.J., N.Y., Pa., R.I., Vt. and
Washington, D.C.
For customers currently en route who would like to return to their point
of origin, all rules and restrictions regarding standard change fees, day
or time applications, and/or minimum stay or Saturday night stay
requirements have been waived. Customers may be rebooked on any available
flight in the same class of service. Tickets must be reissued or
revalidated by midnight on the day of the original scheduled departure.

Customers with unused tickets for travel within this time period may make
one ticketed change to their travel itinerary between the same origin and
destination with no fee, penalty or fare increase, providing the same
booking code is available. Tickets must be reissued/revalidated by
midnight the day of the original scheduled departure.

Customers who wish to reschedule a completely new itinerary for travel
scheduled within this time period may do so without paying a change fee,
but are subject to paying the difference if the fare is higher.

These policies also apply to any Mileage Plus tickets that meet these same
date and itinerary guidelines.

United and United Express operate more than 3,300 flights a day on a route
network that spans the globe. News releases and other information about
United can be found at the company`s web site at http://www.united.com/ .




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