MONTREAL, Aug. 17 /CNW Telbec/ -Air Canada said it will operate its full
schedule on Sunday following the power outage in Ontario and the northeastern
United States. Air Canada Jazz and ZIP have been operating their full
schedules since Friday August 15.
“I recognize that the operational disruptions caused by the power outage
have been inconvenient for our customers and on behalf of all of Air Canada`s
people, I thank them for their patience and understanding during this time,”
said Robert A. Milton, President and CEO of Air Canada. “Air Canada`s people
deserve kudos for magnificently rising to yet another challenge during a year
of exceptional difficulty for the airline and its people. Their resilience and
determination in the face of first SARS, and now this power outage, is the
most powerful indication that there is a bright future ahead for this
airline,” he said.
To facilitate rebooking customers on affected flights during the August
14-16 period, Air Canada is waiving change fees for customers with restricted
tickets. Customers on affected flights who have not yet started their trip and
wish to postpone their travel will retain the value of their ticket for future
travel anywhere in Air Canada`s system within one year.
Customers who made their original reservation through a travel agent
should return to the agent for rebooking rather than presenting themselves at
the airport. Customers who booked directly with Air Canada and wish to rebook
are requested to call Air Canada reservations at 1-888-247-2262; TTY: 1-800-
361-8071. As call centres have also been affected by the power outage,
customers should continue to expect long call wait times due to increased call
volumes and reduced capacity.