MEMPHIS, TENN.—(July 22, 2003)—Northwest Airlines today urged customers traveling to, from or connecting through its Memphis, Tenn. hub today to check the status of their flight before departing for the airport.
The airline made the recommendation to its customers due to a power outage in the Memphis area that has already resulted in the cancellation, delay or diversion of many morning and afternoon arrivals and departures operated by Northwest and its Northwest Airlink partners. If power at the airport is not restored by mid-morning, evening flights also could be affected.
Northwest is urging customers to check the status of their flight through its Web site at www.nwa.com, or its automated flight information line at 1-800-441-1818. Through nwa.com, customers can also take advantage of the airline’s convenient flight status notification options, which proactively contact customers with the most current information on their flight.
Northwest is also urging customers scheduled to fly to, from or through its Memphis hub today to postpone their travel plans. Northwest will re-accommodate customers scheduled to travel today, to flights scheduled through and including Thursday, July 24, 2003, without any penalty or change fee, subject to availability and rules of the fare.
The airline is proactively contacting customers whose flights have been affected and offering alternative travel arrangements.
Northwest continues to monitor the effect of the power outage on its Memphis schedule for the remainder of the day and urges customers to confirm the status of flights scheduled later in the day as well.
Northwest Airlines is the world`s fourth largest airline with hubs at Detroit, Minneapolis/St. Paul, Memphis, Tokyo and Amsterdam, and approximately 1,500 daily departures. With its travel partners, Northwest serves nearly 750 cities in almost 120 countries on six continents. In 2002, consumers from throughout the world recognized Northwest’s efforts to make travel easier. A 2002 J.D. Power and Associates study ranked airports at Detroit and Minneapolis/St. Paul, home to Northwest’s two largest hubs, tied for second place among large domestic airports in overall customer satisfaction. Readers of TTG Asia and TTG China named Northwest “Best North American airline.”
For more information pertaining to Northwest, media inquiries can be directed to Northwest Media Relations at (612) 726-2331 or to Northwest’s Web site at www.nwa.com.