DENVER (July 8, 2003) - Frontier Airlines (Nasdaq: FRNT) today announced a new partnership with Kinetics, Inc., a leading provider of enterprise and self-service technology to the U.S. airline industry, to deploy its new automated check-in system. The launch of “FlexCheck,” Frontier`s suite of airport and web-based automated check-in services utilizes Kinetics` TouchPort self-service terminals and associated Kinetics software solutions for airport and Internet check-in.
Plans call for Frontier FlexCheck to be available via the Web in early August with deployment of self-service kiosks to be installed at the airline`s hub at Denver International Airport (DIA) in early September. The system will allow Frontier Airlines customers to check in for their flights using a standard credit card for identification purposes only, their EarlyReturns frequent flyer number, E-ticket number or confirmation number, and will also provide information to passengers as to which animal will be on the tail of their aircraft. Passengers will be able to change their seat assignments, enter EarlyReturns frequent flyer numbers, and print boarding passes or receipts, all in an average time of less than two minutes. Web check-in will require submission of the credit card used to purchase the ticket.
“Innovative, market-leading, low-fare carriers are investing in automated passenger processing technologies when they accomplish three goals - improve productivity and employee job satisfaction, increase and help retain revenues and enhance customer service,” said David Melnik, president and chief executive officer of Kinetics. “Frontier`s decision to install the leading airport and web-based self-service solutions provide all those benefits to the airline in ways that other providers simply cannot match.”
“Our new relationship with Kinetics is directly in line with our goals to provide flexible and accommodating service by making the check-in experience more enjoyable and hassle-free,” said Sean Menke, Frontier`s vice president of marketing and planning. “The introduction of Frontier FlexCheck automated check-in services demonstrates our resolve to invest in customer service technologies that help ensure an efficient, consumer-friendly air travel experience and we plan to roll out additional value-added services in the future. That is, after all, what makes Frontier a whole different animal.”
About Frontier Airlines
Denver-based Frontier Airlines employs approximately 3,300 aviation professionals and is the second largest jet service carrier at Denver International Airport. Frontier and its regional jet partner Frontier JetExpress offer service to 38 cities. Frontier`s fleet consists of 37 aircraft, which feature a single-class configuration.
In 2002, for the fourth consecutive year, Frontier`s maintenance and engineering department has received the Federal Aviation Administration`s highest award, the Diamond Certificate of Excellence. This award signifies 100 percent of the airline`s maintenance and engineering employees have completed advanced aircraft maintenance training programs. In April 2002, Entrepreneur ranked Frontier one of two “Best Low-Fare Airlines.” Frontier provides capacity information and other corporate information on its Web site, which may be viewed at www.frontierairlines.com.
About Kinetics, Inc.
Kinetics, Inc., based in Lake Mary, Florida, is a leading provider of e-commerce and self-service technologies for the travel industry, producing hardware and software solutions designed to give consumers greater control over their travel and entertainment experience, and help businesses capture more revenue, expand distribution channels and enhance customer service. Kinetics offers a turnkey solution for real-time product delivery and fulfillment, distribution, marketing and security.
Today, Kinetics technologies are powering the largest number of airline kiosks in the US More than two-thirds of all US airline self-service check-in solutions are based on Kinetics technologies, which support all consumer channels, including kiosks and Web applications. Kinetics provides technology solutions for the travel, entertainment, corporate and retail markets. For more information, go to www.kineticsusa.com.