Lufthansa Wins Awards for Inflight Service

Lufthansa has received top awards from America`s prestigious Onboard Service Magazine for its outstanding inflight service. The airline won three first prizes—Diamond Awards—and two second prizes—Emerald Awards—in the categories Tableware, Duty Free and Uniforms as well as for Food Service and Equipment.

The jury was particularly impressed by the wine glasses, the étagère service and the fish plate and fish knife in Lufthansa`s First Class, and granted one Diamond and two Emerald awards for excellent standards. First prize in the Duty Free category was awarded for the range of products. In the Uniforms category, Lufthansa`s corporate identity and new-look design convinced the jury, which also gave the airline top marks in this section.

Lufthansa views the awards as confirmation of its inflight service concept. “In addition to our exclusive menus created by top international chefs, we provide a tasteful framework in which the tableware and service harmonise with the food and drinks,” says Thomas Sattelberger, Executive Vice President Product and Service, Lufthansa German Airlines.


In order to cater to the sophisticated tastes of its customers, Lufthansa introduced an innovative inflight service concept in January 2000. “Connoisseurs on Board” consists of three tiers: “Star Chefs”, “Taste Europe” and “Vinothek Discoveries”. From now until the end of February, First and Business Class passengers on long-haul Lufthansa flights will be treated to menus by the Austrian “Chef of the Decade”, Helmut ?-sterreicher. During March and April, passengers will be served gourmet dishes created by California-based Thomas Keller, the “World Master of Culinary Arts”. Wine lovers are also well catered for. Markus Del Monego, a winner of the title “World`s Best Sommelier”, selects all the wines and constantly expands the range of wines offered on board.



Deutsche Lufthansa AG
// Corporate Communications