HOUSTON, Oct. 3 /PRNewswire-FirstCall/—Continental Airlines (NYSE: CAL)
bested its U.S. competition in premium class comfort, reliability and value on
trans-Atlantic and trans-Pacific flights, according to Conde Nast Traveler
magazine`s annual survey of business travelers.
Continental`s BusinessFirst service has outranked other U.S. airlines for
each of the five years that Conde Nast Traveler readers have completed the
The award measurements rank in-flight service, seat comfort and legroom,
food and beverages, onboard amenities and technology, airport lounge clubs,
frequent flyer privileges and value for cost. Nearly 2,500 Conde Nast
Traveler readers responded to the survey, the magazine said.
“These achievements speak volumes about the continued dedication of
Continental`s employees to providing the best in clean, safe and reliable
transportation,” said Continental Chairman and Chief Executive Officer Gordon
Bethune. “This year`s rankings are especially important for my co-workers at
Continental, as they have demonstrated a commitment to working together for
our customers in our industry`s toughest times.”
Continental offers trans-Atlantic and trans-Pacific BusinessFirst service
from New York to 15 cities in Europe, as well as to Tel Aviv, Tokyo and Hong
Kong; from Houston to London, Paris, Amsterdam and Tokyo; and from Cleveland
Continental`s BusinessFirst, offering first class amenities at a business
class price, is standard on 777 and 767 widebody aircraft and on international
757 narrowbody jets. Most 777 aircraft feature brand-new BusinessFirst seats
that are the widest business class seats in the world, offering deeper
170-degree recline, more than 6-and-a-half feet of sleeping space, privacy
hoods, individual reading lights and more personal storage space.
Traditional BusinessFirst passenger amenities include custom-crafted
sleeper seats with 55 inches of pitch, adjustable headrest, electronic
legrest, footrest and lumbar support; delicious menu selections featuring
premium wines and champagne; personal entertainment system built into the
armrest console; and more.
Conde Nast Traveler readers also ranked Continental`s domestic first class
service tops among first class service offered by major U.S. carriers. In
addition, Continental was the only global U.S. airline to be ranked among the
10 airlines offering best “value for cost.” The magazine also recognized that
Continental continued to provide meal service on flights less than four hours,
when most U.S. carriers stopped doing so in 2001.
The complete 2002 Conde Nast Traveler Business Traveler Awards are
published in the October 2002 edition of the magazine.
Continental Airlines is the fifth-largest airline in the U.S., offering
more than 2,100 departures daily to 122 domestic and 90 international
destinations. Operating hubs in New York, Houston, Cleveland and Guam,
Continental serves more international cities than any other U.S. carrier,
including extensive service throughout the Americas, Europe and Asia. For
more information, visit continental.com.
Continental was named the 2001 Airline of the Year by Air Transport World,
as well as the 1996 Airline of the Year, making it the only carrier to receive
this honor twice in five years. For the fourth consecutive year, Continental
was named one of the 100 Best Places to Work For by FORTUNE magazine, and is
ranked the nation`s No. 1 airline in customer satisfaction for long and
short-haul flights by Frequent Flyer Magazine and J.D. Power and Associates.
Continental has received numerous awards for its BusinessFirst premium cabin
(Conde Nast Traveler, OAG, Entrepreneur and SmartMoney magazines), OnePass
frequent flyer program (InsideFlyer`s Freddie Awards) and overall operations
and management (FORTUNE magazine).