Delta Shuttle Introduces Industry-Leading Triple Guarantee

ATLANTA, Sept. 26, 2002—Delta Shuttle today announced it will offer customers a Triple Guarantee from Sept. 30, 2002, to Dec. 31, 2002. For customers traveling from New York City to Boston or Washington, D.C., the Delta Shuttle Triple Guarantee backs up Delta’s promise to get them quickly through the airport and on their way. SkyMiles members also will continue to earn triple base miles, good toward elite status, for each one-way flight flown through Dec. 31, 2002.
The Delta Shuttle Triple Guarantee combines the current promotion of “20 Minutes or 20,000 Miles” and the guaranteed seat policy with a new guarantee that promises customers the following: if a Delta Shuttle aircraft pushes back from the gate more than five minutes beyond scheduled departure time, customers will be awarded 1,500 base SkyMiles, good toward elite status. Terms and conditions apply to all Delta Shuttle guarantees. See below for details.
“Our customers have conveyed to us that an on-time departure is the most important element of their travel experience,” said Maureen Brady, managing director - Delta Shuttle and Delta Express. “By offering the Triple Guarantee, we’re letting our customers know that we’re listening to them and that we’re not only committed to expediting them from check-in to gate in 20 minutes or less, but, we also guarantee their flight will depart on time when they fly the Delta Shuttle.”
The current “20 Minutes or 20,000 Miles” promotion guarantees customers they will arrive from ticket counter or self-service kiosk check-in to the gate in 20 minutes or less, or they will receive 20,000 miles in Delta’s SkyMiles program. The “20 Minutes, 20,000 Miles” promotion has been in effect since April 15, 2002. In addition, the Delta Shuttle’s long-standing guaranteed seat policy states that customers who arrive at the gate at least five minutes prior to scheduled departure, and the flight is full, will be guaranteed a seat. Delta Shuttle will operate another aircraft to the destination within 15 minutes, or customers will receive a free ticket. 

The Delta Shuttle Triple Guarantee promotion will be highlighted in a new Delta Shuttle advertising campaign which begins Sept. 30, 2002. The campaign, which advertises “on time. guaranteed.”, leverages radio, print and taxi top mediums to communicate the Triple Guarantee to current and potential Delta Shuttle customers. Ads will run in the Boston, New York, and Washington, D.C. markets.
For more information about the Delta Shuttle Triple Guarantee, visit delta.com/shuttle.
With all-leather seats and a spacious 36 inches of seat pitch, Delta Shuttle offers 17 nonstop, hourly departures between New York-LaGuardia and Boston-Logan International or Washington-Reagan National Monday through Friday. Delta Shuttle also offers 16 nonstop, hourly departures on the weekend.  Reservations are not required. Delta SkyMiles members earn mileage by flying Delta, Delta Connection, Delta Express, Delta Shuttle and Delta`s airline partners.
Terms and Conditions
20-Minute Check-in to Gate: The Delta Shuttle “20 minutes or 20,000 miles guarantee” applies to customers who complete check in with a Delta Shuttle agent or self-service check-in kiosk by 5 minutes after the hour and are unable to reach the gate in time to board the aircraft at 25 minutes after the hour, when we close the boarding door for an on-time departure.  These customers will be eligible to receive 20,000 bonus miles under Delta’s SkyMiles program (customers departing on flights on the hour must complete check-in by :35 after the previous hour).  Customers taking longer than 20 minutes from completion of check-in to the gate will not be eligible for miles if they arrive at the gate in time for the next available departure to their destination based on their time of check-in.  This offer valid Monday - Friday only starting April 15, 2002 ending December 31, 2002.  Does not apply in an irregular operation (“IROP”) situation, including delays due to inclement weather, airport security operations,  Air Traffic Control, or other circumstances beyond Delta’s control. This offer does not include customers traveling on youth / children’s Shuttle fares (fare basis: HLJRPASS) or customers traveling on Delta Flightpack Youth / Senior Booklets (Fare basis: KFLTPAK4 and KFLTPAK8).  Also does not include customers traveling on SkyMiles award tickets.  The award of 20,000 bonus miles is the exclusive remedy under the guaranty.  In no event shall Delta’s liability exceed the award of miles.  Miles received under this promotion are bonus miles and are not counted as base miles toward elite status.  Allow 4-6 weeks after Delta’s receipt of mileage certificate for miles to be posted to your account.  Guaranteed seat: Valid on all Delta Shuttle scheduled operations.  Does not apply in an IROP situation, including delays due to inclement weather, airport security operations,  Air Traffic Control, or other circumstances beyond Delta’s control.  If the flight is full and we cannot board you, Delta will operate another aircraft within 15-minutes of the original flight.  Should an extra section aircraft not be available, customers will receive a free one-way Delta Shuttle ticket.  The free ticket shall be the exclusive remedy under this guarantee.  Delta reserves the right to amend the policy of a guaranteed seat at anytime without notice.  Departure within five minutes: Valid Monday - Friday only, September 30, 2002 through December 31, 2002.  Does not apply to Comair operated flights between Boston and Washington, D.C.  You must be a SkyMiles member to be eligible for this offer and to receive mileage awards under this guarantee.  SkyMiles enrollment is complimentary, and all standard SkyMiles program terms and conditions apply.  To view terms and conditions of the SkyMiles program and enroll in SkyMiles, visit www.delta.com/skymiles.  Base SkyMiles received under the Delta Shuttle on-time guarantee will be credited automatically to your SkyMiles account.  Allow 4-6 weeks for mileage credit to appear in your account.  Not applicable to an IROP situation, including delays due to inclement weather, airport security operations,  Air Traffic Control, or other circumstances beyond Delta’s control.  For purposes of this guarantee, on-time performance is defined as aircraft pushback from the departure gate occurring within 5 minutes of scheduled departure time.  Delta, in its sole discretion, will determine on-time performance for purposes of this guarantee based on its own timekeeping devices and recording systems.  The award of 1,500 base miles is the exclusive remedy under this guaranty.  In no event shall Delta’s liability exceed the award of miles.  Miles received under this promotion will be counted as base miles, good toward elite status.  A maximum of 15,000 miles per customer will be awarded under this offer. 
© 2002 Delta Air Lines, Inc.

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