Frontier Airlines (Nasdaq: FRNT ) today named Anne Meyer to the position of director, reservations, effective April 12. Meyer brings over 20 years of call center management expertise to the airline and most recently served as vice president, operations for THOR - A Division of Travel Industries, Inc. in Louisville, Colorado. Meyer, 39, will oversee the airline`s call center, telecommunications, interline relationships and employee travel department and will report to Vice President, Marketing Jeff Potter.
“As Frontier has grown, our call center needs have also increased,” said Potter. “With this in mind, we must continue to ensure that our customers` experiences are positive and this begins with the first call they make to Frontier. We are thrilled that Anne is joining the Frontier team and firmly believe her expertise will help us continue to meet and exceed this goal going forward.”
Meyer`s call center management experience includes Aspen Airways, the former Frontier Airlines and America West Airlines. She served as director, general sales for C.U.C. Travel Services, Inc. in Arlington,Texas and as district manager for C.U.C. International, which is part of Cendant Corporation. Meyer currently resides in Littleton, Colo. with her fiancé Mike.
Meyer replaces Julie Dickman, who has been named director, employee and community relations. Dickman, 55, is a founder of Frontier Airlines and has served as the airline`s director of reservations since 1994. Prior to that time, she was founder, owner and operator of Conventions Plus, an event management and group planning business. Dickman`s airline experience includes the former Frontier Airlines, where she served from 1965 to 1986 in a variety of call center management and event management capacities. In her new position, Dickman will report to Frontier President Sam Addoms and will be responsible for overseeing all company-wide events, organizing employee volunteers for various community relations initiatives and further developing Frontier`s internal culture. Dickman currently resides in Thornton with her husband Jack and has two granddaughters.
“Julie played a key role in the start-up of Frontier and has served us well by directing the telecommunications and reservations efforts of the airline,” said Addoms. “Because our people and the communities we serve are two very important aspects of our business, I have asked Julie to further develop innovative projects in both of these areas and am confident she will be successful in this endeavor.”