BOSTON, July 29, 2002—Delta Air Lines (NYSE:DAL) today celebrated the launch of construction for its new $400 million, state-of-the-art facility at Boston’s Logan International Airport. With the complete redevelopment of Terminal A, passengers on every Delta flight through Boston, as well as those on codeshare flights with Delta’s SkyTeam partners, will benefit from unprecedented customer-focused technology and services.
In a ceremony today, Delta Chairman and Chief Executive Officer Leo F. Mullin, along with Massport CEO Craig P. Coy and Delta’s Senior Vice President - Airport Customer Service John N. Selvaggio, unveiled a large rendering of the new facility, which will remain on display at the construction site through completion of the project in the first quarter of 2005.
The new Terminal A will be the second airport facility in Delta’s system to house all of the airline’s flight services - Delta, Delta Shuttle, Delta Express, Delta Connection and international codeshare flights - under one roof. It also will employ time-saving technologies to maximize customer convenience:
// A 560,000-square-foot terminal and concourse connected by an underground walkway and moving sidewalks // The latest technology at 64 ticket counters and additional self-service kiosks, maximizing efficient passenger check-in // Roomier gate areas enhanced with gate information display screens // Two Crown Room clubs, and a BusinesseElite passenger lounge, to ensure ample facilities for business travelers // Direct road and parking lot access to/from Terminal A
The customer experience in Terminal A will be further enhanced by the facility’s open and airy design. Long expanses of windows and overhead atriums will provide natural lighting in every area, from check-in to the gates, restaurants and shops in the concourse.
“This year marks Delta’s 30th year serving the Boston area, and this significant investment in Terminal A’s redevelopment reaffirms our commitment to the community and our passengers,” said Mullin. “We are proud to offer a world-class facility to an important market and, in the process, contribute to the economic vitality of the region.”
Delta has been a long-time supporter of the greater Boston metropolitan area, at the airport and beyond. As the largest carrier in Boston, based on passenger boardings (according to DOT data), Delta serves 24 non-stop markets, offering 103 combined daily departures and international service to Paris and Milan via SkyTeam partners Air France and Alitalia. Delta meets the needs of travelers with regional, domestic and international itineraries.
“The redevelopment of Terminal A is key to modernizing Logan Airport,” said Coy. “With new terminals, walkways and roads, we are striving to make our customers’ experience the best it can be, the best in the industry.”
As the first update to Terminal A since the 1970s, Delta’s initiative to develop a new facility supports the Massachusetts Port Authority’s (Massport) overall Logan Modernization Program. Delta’s current annual economic impact on the Boston area is estimated at $1.7 billion. The development of the terminal will create approximately 750 on-site construction jobs, with an additional 2,000 people employed by suppliers, contractors and consultants.
During redevelopment, Delta, Delta Express, Delta Connection carriers and international codeshare flights will remain in Terminal C. Delta Shuttle operations, including all amenities and services, will continue operating from Terminal B until the new facility is completed. Customers will continue to have access to Delta’s Crown Room Club in Terminal C. To enhance the airport experience, Delta customers are encouraged to use virtual check-in options via delta.com, wireless handhelds and self-service kiosks, to name a few. Construction will not affect normal operations.
Delta service in Boston dates back to 1933 when Boston-Maine Airways, which became Northeast Airlines, inaugurated service. Northeast Airlines merged with Delta in 1972. A concerned corporate citizen, Delta has supported the Boston Ballet for 10 years, and is a sponsor of the Boston Red Sox and 2002 World Champion New England Patriots.
Delta Air Lines, the world’s second largest carrier in terms of passengers carried and the leading U.S. airline across the Atlantic, offers 5,898 flights each day to 429 destinations in 76 countries on Delta, Delta Express, Delta Shuttle, Delta Connection and Delta’s worldwide partners. Delta is a founding member of SkyTeam, a global airline alliance that provides customers with extensive worldwide destinations, flights and services. For more information, please go to delta.com.