Cathay Pacific Airways has won the Top Service award in the airline category in a survey conducted by Next Magazine. The airline is delighted to receive this honour in the midst of an extremely difficult economic environment. The Top Service award reflects Cathay Pacific`s continuous commitment to excellence and recognises the airline`s unique brand of Service Straight From the Heart.
This is the fourth year Cathay Pacific has picked up this coveted award, including the last three years in a row. The Top Service Awards recognise outstanding service providers in Hong Kong. They are voted by the public through Next Magazine, Apple Daily and Next Media`s Website.
The award ceremony was held today at the Hotel Inter-Continental Hong Kong.
Cathay Pacific`s Director Service Delivery Robert Cutler said: “We are extremely pleased to win this award. Our committment to giving passengers the best service has never been compromised despite the current difficult economic environment.”
Mr Cutler added that credit for the award must go to the airline`s staff. “It is our staff who differentiate Cathay Pacific from our competitors and I`d like to send my thanks to each and every one of them for their continued efforts in providing great service,” he said.
Cathay Pacific has won a succession of awards already this year including Long-haul Airline of the Year 2001 by German magazine Capital; Best Airline Web Site at the Official Airline Guide Airline of the Year Awards; Best Overall Airline in a survey held by Australia`s Luxury Travel Magazine; Best Airline - Business Class at the TTG Annual Travel Awards 2001; Best First Class Lounge in the Inflight Asia IRS Airline Quality Rankings; and one of Hong Kong`s ten best regarded companies by the Far Eastern Economic Review.