You may not be able to fool Mother Nature, but at SuperClubs Resorts, you can guarantee that she won’t ruin your vacation. Thanks to SuperClubs’ Guaranteed Getaways policy, guests enjoy complete customer protection against Mother Nature - even in the event of a hurricane.
“We at SuperClubs know that our guests seek a tropical vacation with clear, blue skies,” said Hon. John J. Issa, executive chairman of SuperClubs, “but we also understand that they’re looking for a stress-free getaway. That’s why we provide insurance against gray weather - so our guests don’t have to worry.”
First introduced in 1996, SuperClubs’ Guaranteed Getaways policy is valid year-round at its eight resorts in Jamaica and The Bahamas, and includes:
No Hurricane Guarantee: Should a hurricane strike the resort, guests will receive a reimbursement for the total value of the disrupted nights. In addition, a voucher for a future stay will be issued for the same number of disrupted nights good for use during the same month the following year, excluding airfare.
Jamaica Sunshine Guarantee: In the unlikely event that the sun should refuse to show its face on any day during a Jamaican SuperClubs holiday, the client will receive a voucher equal to that day`s value good for one year toward another SuperClubs vacation.
Satisfaction Guarantee: If a SuperClubs client is not 100 percent satisfied with the holiday, he must notify the general manager of the nature of his displeasure (before the second night of his stay). The general manager will then take every measure to rectify the situation to the client`s satisfaction. If this is not achieved, the client will receive a credit voucher upon checkout for the value of the unused portion of the hotel stay, which may be used against a future visit to any SuperClubs property.