CAA - advice for Zoom passengers

Some 4,500 passengers UK have been stranded abroad following the collapse of Zoom, the CAA has announced. It also estimates there are 60,000 passengers with forward bookings with Zoom.

The CAA warns those passengers who booked direct with the carrier that they have to make alternative arrangements with other airlines, as CAA’s ATOL scheme does not cover customers who book flights directly with airlines such as Zoom.
It also advises customers with forward bookings who booked using a credit card to contact their credit card company about refunds.

Customers who paid by debit or charge card should contact their card company for advice about full or a partial refund where only part of the journey has been completed. Customers with travel insurance should check their policy to see whether any airline insolvency cover was provided.

UK customers that purchased air holiday packages that included Zoom Airlines flights or charter flights from a tour operator should contact their tour operator or travel agent about alternative travel arrangements.

Non-UK passengers are advised to contact their home country’s aviation/consumer protection organisation or their credit card company for advice and information about whether they are able to obtain refunds or assistance.