iBAHN has announced that it has won the
contract to install ETVi, iBAHN’s complete digital in-room entertainment
package, at the Custom House hotel.
Custom House is located opposite the EXCEL Centre in Docklands, close to
Canary Wharf, London, making it a popular venue for business travellers
that demand high quality internet access and services. The Hotel had
already installed iBAHN’s advanced High Speed Internet Access (HSIA)
solution in January 2008, upgrading from T-Mobile’s Hotspot service to
answer increased demand. Since iBAHN services were introduced in all 278
guest rooms and throughout the entire hotel, including conference spaces
and public areas, hotel revenue has increased.

iBAHN’s ETVi delivers digital services direct to the guest room,
combining digital TV entertainment, secure high-speed internet services
and an electronic booking capability for hotel services, delivered over
the Hotel TV, including room service and reservations. Using ETVi,
Custom House hotel will be able to totally integrate guest services with
entertainment packages, offering multiple revenue streams and improved
guest satisfaction from the ease of use of the system and greater choice
of high quality entertainment.

Custom House hotel recently won a contract with the London Olympic
committee responsible for accommodation to become a preferred
hospitality supplier for contractors, volunteers, athletes, presenters,
engineers and those involved with the Olympic games.

Amir Ijaz, Area General Manager, Custom House Hotel, comments: “Since
installing iBAHN’s HSIA services at the beginning of the year we have
seen an impressive growth in revenue. This made the decision to
introduce ETVi extremely easy, and one that will offer our customers the
next generation in digital in-room entertainment.”

Graeme Powell, managing director EMEA, iBAHN, comments: “The Custom
House hotel is a perfect example of how high quality and secure HSIA
services can quickly and clearly benefit a hotel’s bottom line. By
investing in ETVi digital in-room entertainment, the hotel can expect to
see further improvements financially, but also enjoy enhanced guest
satisfaction, differentiating its offering from competitors and
encouraging repeat bookings.”

The ETVi installation at the Custom House hotel is expected to be
completed in September 2008.
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