Orbitz launches mobile service

11th Aug 2006

Orbitz is launching a Mobile Access service, enabling travellers to check itineraries, any flight status and real-time, last-minute hotel availability in 20 U.S. markets from their mobile phone or other wireless device.
OrbitzTLC Mobile Access is wireless carrier neutral, available 24/7 and absolutely free so it is accessible to anyone with the ability to search the Web via their mobile device (standard service provider fees may apply). To access these services while on-the-go, busy travelers simply type www.orbitz.com in their mobile browser.
“OrbitzTLC is all about giving travelers added value and more control over their travel experience in simple, user-friendly ways,” said Randy Wagner, chief marketing officer for Orbitz. “Wireless is today’s lifeline for leisure and business travelers, so we conceived OrbitzTLC Mobile Access to work with existing mobile browsers, adding one more extra that people get automatically when they book with Orbitz.com.”
Travelers can easily navigate a simple menu on their wireless device browser to assist them with the following:
“My Trips”: Orbitz customers can quickly find their travel itineraries.

“Flight Status”: Any traveler with any mobile device who has a browser can check their flight status—departure and arrival times—by simply choosing an airline from a drop down menu and inputting flight numbers.

“Find Hotel”: For any traveler who needs to find an available hotel at the last minute, OrbitzTLC Mobile Access searches the website and pulls up the best five deals on Orbitz.com that are available at that moment in time.

“Contact Us”: Any traveler can also call a customer booking agent with just one click from the main menu to assist with their travel needs.

“Searching for an available hotel when you are ‘on the go’ has never been easier,” said Jeff Grant, vice president of hotels for Orbitz. “OrbitzTLC Mobile Access helps customers quickly search for available hotel rooms in 20 U.S. markets and leaves the booking to the experts - our customer booking agents, available 24/7.”

The “Find Hotel” search feature on OrbitzTLC Mobile Access locates hotels in 20 U.S. markets, returning up to five of the best available hotel deals. The results page includes a hotel’s neighborhood, star rating and starting price for room rates.

Additionally, Orbitz offers its customers a toll-free number with skilled agents ready to make a customer’s travel arrangements at any time, 24/7.
OrbitzTLC Mobile Access also provides easy-to-find email and phone contact information for Orbitz customer service under the “Contact Us” link. A one-click link puts Orbitz.com customers directly in touch with friendly call agents who are able to offer immediate assistance with both domestic and international booking. The goal is to ensure that Orbitz customer service agents are there when you need them the most.
Orbitz has also been nominated this year for a World Travel Award as World’s Leading Travel Internet Site.


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