Galileo is signing a new agreement with long standing customer Travel Counsellors.
The renewed agreement confirms Travel Counsellors’ commitment to the Galileo GDS. Content will be provided by Gullivers Travel Associates (GTA) the world’s leading wholesaler of ground travel products and services, and one of the Travelport portfolio of companies. Accommodation and transfers will be available through Phenix, Travel Counsellor’s in-house dynamic packaging system. In addition, Travel Counsellors will be taking advantage of Galileo’s value added components, increasing efficiencies for both its counsellors and Head Office based staff.
Galileo’s value-added services which Travel Counsellors will be using include:
ClickPoint - New Point and Click technology to enable a faster booking process
E-Tracker - Enables TC’s to track unused E-Tickets and provide an enhanced customer service experience
Galileo Interactive Data Source - GIDS - Provides enhanced reporting opportunities using live data
Galileo Web Services - This will power published and private Fare content into the Phenix system
“We are delighted that Travel Counsellors has extended its agreement with us,” says Patrick Lukan, Country Manager UK, Galileo by Travelport. “We are committed to offering all our customers the most advanced tools we can, allowing them to provide an exemplary service to their clients. With this new contract we can continue to provide Travel Counsellors with the excellent services they have come to expect from us.”
Travel Counsellors PLC managing director Steve Byrne adds: “Phenix already accounts for almost a quarter (22%) of all our bookings. This latest agreement with Galileo forms part of our strategy of continually updating and improving the system and making it even more content-rich for our Counsellors enabling them to tailor make the best possible travel options for their customers, and also increase their own earnings in the process.”
Travel Counsellors operates a network of home based agents across the UK, Ireland and the Netherlands, with further overseas expansion planned. To date it has in excess of 640 home based agents selling all aspects of travel from leisure to cruise and business travel.
Travel Counsellors prides itself on its innovative use of technology and the company was the winner of the technology category in the 2005 CBI Growing Business Awards.