KLM in self-service check-in drive

KLM Royal Dutch Airlines and Schiphol Group are opening Europe’s first departure hall offering self-service check-in facilities only. Following a three-year, multimillion-euro renovation, Departure Hall 2 is now fully modernized and offers 66% more check-in capacity, ensuring speedy check-in and timesavings for passengers flying with KLM and SkyTeam partners. The opening was conducted by Peter Hartman, deputy president of KLM, and Ad Rutten, chief operating officer of Schiphol Group.

The renovated departure hall offers KLM passengers access to 60 self-service check-in devices and 56 baggage drop-off points.

“KLM is the first airline in Europe to offer full self-service check-in. Our customers want easy, efficient and swift ground handling procedures, and this new departure hall fully meets that need,” said Peter Hartman at the opening. He added that efforts should also be made to ensure swifter and more efficient passport control. “Waiting times at passport control are getting longer. Passenger traffic is expected to grow in the coming years, and we must ensure that this does not become a bottleneck.”

Ad Rutten: “Schiphol is investing heavily in technological innovation within the travel process. Self-service check-in is an excellent example of this. We are proud that Departure Hall 2, where KLM passenger handling takes place, was officially opened today.”