Hilton launches travel agent portal

In an effort to provide an easy and uniquely tailored online experience for travel agents, the Hilton Family of Hotels has launched a new travel agent information and booking portal, available at www.hiltontravelagents.com.The new, dedicated site offers easy access to the nearly 2,800 hotels worldwide within the Hilton Family, and provides robust hotel search and booking tools, rich hotel content, and convenient access to agent services and resources and the Unlimited Budget travel agent incentive program.

“Much in the same way we have developed critical CRM (which stands for Customer Really Matters) programs for our guests, we strive to enhance our relationship with travel professionals through touch points that are most efficient and meaningful for them. The Hilton Family of Hotels has created a one-stop, dedicated portal where any travel agent planning a trip easily can find information they need,” said Bala Subramanian, senior vice president, distribution and brand integration for Hilton Hotels Corporation.

“While catering uniquely to the travel agent through a committed site, the Hilton Family of Hotels is dedicated to making it easier for travel agents to create memorable experiences for leisure travelers and an easy travel planning experience for their business travel customers.”

The new portal enables agents to:

—Sign up and get information on the Unlimited Budget(R) travel agent incentive program

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—Search by proximity to city, airport, attraction, or an address with flexible hotel search tools

—Access complete hotel information, including enhanced hotel and room descriptions, photos and virtual tours, services and amenities, special offers, destination information, maps and directions

—Compare hotels side-by-side, including services, rates and amenities

—Book client-negotiated rates and Net Direct Rates

—Access commissionable/non-commissionable rate display, commission policy and status of commission payments online

—Enjoy comprehensive dedicated Travel Agent support via email, phone or FAQ

—Sign-up for the new Hilton Family eNewsletter designed specifically for travel professionals, featuring new hotel openings, and updates on agent services and site enhancements

“Our goal with this service-oriented travel agent portal is to make it even more convenient for travel agents to find the right hotel accommodations and the most ideal services and packages to suit their customers’ needs and desires, while enabling travel agents to fully benefit during that process,” said Subramanian.
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