Flybe launches ‘Q-Buster’

Flybe announces the introduction of phase one of its new online check-in facility ‘Q-Buster’ and will be available across 101 Flybe routes.The innovative ‘Q-Buster’ facility will be available to all passengers booking on-line and travelling with hand or hold luggage, making Flybe the first and only low cost airline to offer an online check-in facility for passengers with hold baggage.

This latest move is a key service development for Flybe as the airline continues to lead innovation in the low cost sector while enhancing the consumer travel experience.  In the last twelve months, Flybe has led a series of pioneering advances in the low cost sector to include pre-assigned seating, a Fair Deal on Baggage initiative, a premier business travel offering, and most recently, protection against airline failure with scheduled airline failure insurance.
Online check-in will be available through the Flybe website www.flybe.com and, as part of phase two will be rolled out to other key Flybe bases, as well as for bookings made via the Flybe Call Centre and travel agents over the next few months.
Passengers with hand baggage will be able to print off their boarding card at home and then proceed straight to security when they arrive at the airport, eliminating check-in and airport queues.  Passengers travelling with hold baggage can leave their luggage at the dedicated fast bag drop area and will then be able to proceed straight to security.
Stream-lining the whole travel experience Flybe passengers will be able to check-in online from 24 hours prior to departure and up until two hours before their flight saving valuable time and hassle. Plus passengers returning on the same day will also be able to check-in for their return flight before starting their journey.
Mike Rutter, Chief Commercial Officer at Flybe said: “Flybe’s latest innovation means that passengers can now book on-line, reserve a seat on-line and check-in online, providing consumers with an experience that minimises the time booking and time spent at the airport, removing the need to queue and cutting down on hassle.
“At Flybe we’re constantly looking at ways to revolutionise low cost air travel while enhancing the customer’s travel experience.  We feel the latest development to the Flybe service will be a welcomed addition to our customer offering, eliminating the unnecessary time spent queuing and waiting around and easing the travel experience for time-conscious travellers.”
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