Expedia.com has the highest customer satisfaction rating among online travel providers according to the American Customer Satisfaction Index (ACSI) E-Commerce Report.
Expedia differentiated itself from the online travel pack by increasing its score 3.9 percent over last year for a score of 79, while the other major online travel agencies dropped 1.3 percent each.
“Travelers are demanding more and more from online travel providers as adoption continues to grow,” says Steven McArthur, president, North America Leisure Travel Group, Expedia.com. “We are proud to be the best-in-class online travel company in an age when the customer knows best.”
“At Expedia, we strive to give customers what they want, when where and how they want it,” says Angie Blackburn, SVP of Operations, Expedia.com. “In an industry where differentiation is a key to winning a travelers’ loyalty, we are thrilled to be recognized for our efforts in customer satisfaction.”