Snowstorm grounds Delta

Delta Air Lines suspended all flight operations at some Northeast airports and limit operations at other Mid-Atlantic airports in advance of significant winter weather expected in the region. On Sunday Delta cancelled all arrivals and departures at:

—New York (LaGuardia)
—Newark
—Boston
—Providence, R.I.
 

In addition, Delta’s Shuttle operation between New York, Boston and Washington, D.C. will be suspended.

Also on Sunday, Delta will operate a limited schedule at the following airports:

—Washington, D.C. (Reagan and Dulles)
—New York (John F. Kennedy)
—Baltimore
—Philadelphia
—Hartford, Conn.
 

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Customers booked on flights traveling to, from or through select cities in the Northeast may make adjustments to their travel schedule due to the impact of major winter storms.


Impacted cities include the following (note: list may not be complete):

—Atlantic City, NJ
—Hartford, CT
—Bangor, ME
—Boston
—Baltimore, MD
—Washington Reagan Airport
—Newark, NJ
—White Plains, NY
—New Haven, CT
—Washington Dulles International Airport
—Islip, NY
—New York City John F. Kennedy International Airport
—New York City LaGuardia Airport
—Manchester, NH
—Newport News/Williamsburg, VA
—Philadelphia
—Providence, RI
—Portland, ME
—Richmond, VA
 

Throughout the weekend, Delta has been working with customers to assist them with alternate travel plans.

The company’s upgraded notification system is playing a key role in contacting impacted customers.

In October 2005, Delta upgraded its customer notification system to include flight cancellations due to weather.

This system is notifying passengers with an 84 percent contact success rate. Customers receive notification via telephone and e-mail.
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